FAQs
Product Compatibility & Selection
Will this item fit my vehicle?
Will this item fit my vehicle?
All our products are customised for each vehicle. Please carefully check the compatibility information on the product page.
If you are unsure or cannot find your vehicle’s specific model and year, don’t hesitate to contact our customer support team — we’ll be happy to check and confirm for you.
Can I see samples or purchase in-store?
Can I see samples or purchase in-store?
Absolutely! We encourage you to check out the actual product. Please contact our customer service team to make an appointment.
For a more intuitive look, you can also visit our YouTube, Facebook, Instagram, or TikTok pages to see videos of our products installed and tested in vehicles.
Ordering, Editing & Cancellation
Can I edit or cancel my order?
Can I edit or cancel my order?
We understand mistakes happen. Once an order is placed, we cannot automatically cancel it.
If you need to modify or cancel an order, please contact our support team as soon as possible. We’ll do our best to accommodate your request, but orders are processed quickly to ensure fast delivery. Once the order is shipped, changes cannot be made.
As a reminder, we accept exchanges and returns, so if the item doesn’t work out, you can still contact us after receiving it.
What is a pre-order product and when will it be shipped?
What is a pre-order product and when will it be shipped?
A pre-order product is an item currently out of stock but already on the way to our warehouse.
Products in pre-order status will be clearly marked on the product title or page.
Pre-ordering lets you lock in your stock and enjoy the pre-order price. The estimated arrival and dispatch timeframe is always shown on the product page, and your order will be shipped as soon as new stock arrives.
Shipping & Delivery
How long will it take to receive my order?
How long will it take to receive my order?
Orders are dispatched from Melbourne within 1 business days.
- Metro areas: 1–7 business days
- Remote areas: 7–14 business days
During peak periods or due to unforeseen circumstances, delivery may take longer depending on the courier.
Do you offer express shipping?
Do you offer express shipping?
Yes, we offer paid express shipping via Australia Post or TNT.
Please contact our support team with your postcode and the item you want, and we’ll provide an express quote. Costs depend on parcel size and distance.
Do you ship overseas?
Do you ship overseas?
We currently ship to Australia and New Zealand only.
We’re actively expanding and look forward to opening new regions in the future.
How can I track my order?
How can I track my order?
Once your order is processed and shipped, you’ll receive a confirmation email with a tracking number and a link to the courier’s website.
Alternatively, log in to your account on our website, navigate to “My Orders,” and click on the tracking link provided.
Payments
What payment methods do you accept?
What payment methods do you accept?
We accept a wide range of secure payment options, including:
Visa, Mastercard, American Express, UnionPay, PayPal, Apple Pay, Google Pay, and Shop Pay.
You can find all payment icons in the website footer.
Returns, Exchanges & Refunds
Can I return my product?
Can I return my product?
Yes. If the product isn’t right for you, we’re happy to help with a return.
Please email us with your order number and reason for return.
Return requirements:
- Purchased from our official store
- Returned within 30 days of receiving your order
- Unused, undamaged, and in original packaging
I received a faulty or incorrect product.
I received a faulty or incorrect product.
No worries. Contact our support team with your order number, a brief description of the issue, and photos of the item. Keep the item in the same condition as received — we’ll guide you through the process.
How long does it take to process a refund or exchange?
How long does it take to process a refund or exchange?
Once we receive your returned item, processing takes 1–3 business days.
Refunds will be returned to your original payment method (actual bank processing time may vary).
Exchange items will be shipped promptly after approval.
I didn’t receive all of my order.
I didn’t receive all of my order.
Some items may ship separately.
Please check your shipping confirmation email for multiple tracking numbers.
If everything should have arrived together or you’re unsure, contact us with your order number and we’ll investigate promptly.
Warranty
Do your products come with a warranty?
Do your products come with a warranty?
Yes, we offer 1–6 years warranty depending on the product category.
The exact warranty period is listed on each product page. Our team is always here to help with warranty queries.
What does the warranty cover?
What does the warranty cover?
Covers manufacturing defects and faults under normal use.
What is not covered?
What is not covered?
Damage from misuse, improper installation, accidents, modifications, or unauthorised repairs is not covered.
Wholesale & Trade Accounts
Do you offer wholesale or trade accounts?
Do you offer wholesale or trade accounts?
Yes, we work with selected retailers and workshops across Australia and New Zealand.
How can I become a wholesaler?
How can I become a wholesaler?
Please visit our Wholesale page and fill out the registration form with your business details.
Our team will review your application and get in touch.
Can I get special pricing for bulk orders?
Can I get special pricing for bulk orders?
Yes. Bulk purchase and trade orders qualify for special pricing.
Contact us with your order details for a tailored quote.