Next Business Day Dispatch
In-stock orders are usually dispatched the next business day after payment is received.
Australia-Wide Delivery
Shipping across Australia from our VIC, QLD and WA warehouses, subject to stock availability.
Order Tracking
Tracking details are emailed to you once your order has been dispatched.
Shipping & Delivery
Order Dispatch
In-stock orders are usually dispatched the next business day after payment is received, excluding weekends and public holidays.
Pre-order items and products with a different dispatch timeframe stated on the product page are excluded. Please check the relevant product page before ordering.
Shipping from Our Warehouses
Orders may be dispatched from our warehouses in VIC, QLD or WA, depending on stock availability and your delivery location.
If your order contains items stored in different warehouses or requiring separate packaging, it may be shipped in multiple parcels. These parcels may arrive on different days.
Estimated Delivery Times
The following estimates apply to deliveries within Australia, starting from the date of dispatch.
- Most metro and regional areas: 2–7 business days
- Remote and rural locations: 7–14 business days
Delivery times may vary depending on the dispatch warehouse, carrier, delivery route and destination. Interstate deliveries may take longer, including orders sent to WA from our eastern-state warehouses.
These timeframes are estimates rather than guaranteed delivery dates. Peak periods, public holidays, extreme weather and other transport disruptions may cause delays.
We use carriers including Australia Post, Aramex and CouriersPlease, depending on the order and destination.
Shipping Costs
Free shipping is available on eligible products to eligible delivery locations within Australia. Larger or bulky products, and deliveries outside these areas, may attract additional freight charges.
Shipping costs depend on the packaged size of the products, delivery location and available carrier service. Any applicable shipping charges will be displayed at checkout before you confirm and pay for your order.
Order Confirmation & Tracking
After placing your order, you’ll receive a confirmation email at the email address provided at checkout.
Once your order has been dispatched, you’ll receive a dispatch email with tracking details. If your order is sent in separate shipments, you may receive more than one dispatch email.
If you haven’t received an email, please check your spam or junk folder, or contact our team for assistance.
Click & Collect
Free Click & Collect is available at selected warehouse locations in Melbourne (VIC), Brisbane (QLD) and Perth (WA), subject to local stock availability. Check the product page for stock at each location and checkout for available pickup options.
Bundles and multi-item orders may include items stored at different locations. If the complete order is unavailable at your preferred location, contact us to discuss collecting available items first or other arrangements where possible. You can also select delivery at checkout, with any applicable shipping charges displayed before payment.
Please contact us before visiting to confirm availability and arrange a collection time. If you’ve already placed an order, wait until we confirm it is ready for collection and bring your order number with you.
Additional Delivery Information
Contact our team with your order number, or your postcode and the products you’re interested in, so we can assist with your delivery enquiry.
Can you deliver to PO Boxes?
Can you deliver to PO Boxes?
PO Box delivery is available for most smaller items. Longer or bulky products, such as roof racks, bonnet protectors, ute mats and tub liners, side steps and some weather shields, generally require a street address.
If you wish to use a PO Box for any of these products, please contact us before ordering so we can confirm delivery eligibility.
Can I order from New Zealand?
Can I order from New Zealand?
Please shop at AUSGO New Zealand for delivery within New Zealand. Products in stock on our NZ website are dispatched locally from Auckland.
New Zealand delivery addresses are not supported through our Australian store’s standard checkout.
If you can’t find the product you need on our NZ website, or it is out of stock locally, please contact our Australian team with the product link, your vehicle details and NZ postcode.
We’ll check Australian stock availability, packaged size, delivery eligibility and shipping costs. If shipping is available and you wish to proceed, we’ll create an order and send you a payment link. These orders are dispatched from Australia, with shipping costs confirmed before payment.
Can I arrange express delivery?
Can I arrange express delivery?
Please contact us before placing your order if you require express delivery. Send us your delivery address, postcode and the products you wish to purchase so we can check available services and provide a quote.
Express delivery availability depends on the product and destination. We’ll confirm the available option and estimated delivery time before you proceed.
When will my pre-order be dispatched?
When will my pre-order be dispatched?
Pre-order items are dispatched once stock arrives and is ready to ship. Please refer to the product page for the estimated dispatch date.
Arrival dates are estimates and may change due to freight or other delays. If your order includes both in-stock and pre-order items, please contact us to confirm whether they will be shipped together or separately.
Why has only part of my order arrived?
Why has only part of my order arrived?
Your order may be shipped in multiple parcels, particularly if items are stored in different warehouses or require separate packaging. These parcels may arrive on different days.
Please check your dispatch emails for separate tracking details. If you’re unsure whether another parcel is on its way, contact us with your order number and let us know which items you have received.
Can I change my delivery address?
Can I change my delivery address?
Please contact us as soon as possible with your order number and the correct delivery address. We’ll do our best to update it before dispatch.
Once your order has been dispatched, address changes may not be possible. If a parcel is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply to resend it.
Please check both your delivery address and email address carefully before confirming your order.
What should I do if my parcel is delayed, missing or damaged?
What should I do if my parcel is delayed, missing or damaged?
Check your tracking link for the latest updates. If delivery is taking longer than expected, tracking shows your parcel as delivered but you haven’t received it, or it arrives damaged, please contact our team with your order number and details of the issue.
For damaged deliveries, please include photos of the packaging and affected items, and keep both while we review the matter.
We’ll investigate with the carrier where needed and help resolve the issue, including arranging a replacement or refund where appropriate. Carrier investigations may take several business days.
What happens if I miss my delivery?
What happens if I miss my delivery?
Please follow the carrier’s notification to arrange redelivery or collect your parcel from the nominated location within the specified timeframe.
If your parcel is returned to us because it was not collected or delivery could not be completed while you were unavailable, you’ll need to pay the additional shipping cost before we resend your order.